Frequently Asked Questions

Please read our FAQ before sending us a message.Email Usinfo@loongsurfaces.com

1, Do You Have A Minimum Order Quantity?

We keep very little stock for products we promote or no stock. We do have a MOQ requirement to start the production. The MOQ varies by the Technics and machinery. Normally, it is around 0.5 pallet or 1 pallet per item. Please feel free to contact our sale team to check more information.

2. Is your company the factory or trade company?

Our company has our own production facilities both in YunFu and FoShan city, and a sales center in Foshan city. We have very strong R&D team and strict QC team, which guarantees the most stable quality for all products. We try our best to offer the most competitive price, high quality and best service.

3. Do You Have Dealer In My Area?

we are professional OEM mosaic tile supplier in China for many different tile brands from around the world. It may be an importer in your country already carries the same products from our site with their own brand. Please feel free to advise your location and check with our sale team.

4, What Is Your Quality And Assurance?

Loong mosaic tiles are manufactured in compliance with the strict quality standard in the industry. It is too said that we keep a top-level quality in the industry. Please feel free to ask our sale team for a free sample or visit us to check our quality.

We are committed to continuously improve our products quality and responsible for quality problems. We provide free replacement or refund for any shipment with quality problems.

5, What Is Your Lead Time?

From 2 to 4 weeks. It varies by qualities of your order, normally one 20”GP container order are shipped within 4 weeks.

6, What Is Your Sample Policy

we provide free sample for oversea customer. It is generally shipped by UPS, DHL, FedEx, TNT.

You are requested to arrange the picking up at our office if you have a international express account.

7. What Payment Methods Your Company Accept?

We accept T/T, L/C, PayPal & Western Union and other methods.

8, Can You Make Customized Mail Express Gifts Box with My Own Logo?

Yes, we accept both OEM & ODM order. You should issue an authorized letter to allow us to print your official logo on the gift carton box and other packages.

CONTACT US

If you’ve got a question regarding any of our products, or you need to get in touch for any other reason, please fill out this form below and we’ll get back to you as quickly as possible.

Call Us: +86 13902807851
Email Us: +info@loongsurfaces.com

Addres : Near Xiadong Traffic Police Station, Silao TownYuncheng, Yunfu city-527327, Guangdong, china

Production base : Shi Shan Country, Fo Shan City, Guangdong Province

Friendly link:
https://loongsurfaces.com

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